Privacy Policy

At Solobon Sailing, we respect your privacy and take reasonable care to protect your personal information. This policy explains what information we collect, how we use it, and how we keep it safe.

Solobon Sailing is a trading name of Mundus BV, registered in Bonaire, Caribbean Netherlands.

1. Information We Collect

When you contact us or request a charter, we may collect your name, email address, telephone or WhatsApp number, accommodation details, preferred charter dates, and any additional information you choose to share.

This information is used to respond to inquiries, arrange bookings, accommodate guest requests, and provide our services.

Our website booking form sends your information through our website provider (Cloudflare) and our email delivery service (Resend) to our business email, with a copy to you. We do not intentionally store booking submissions in a separate website database.

If you share dietary restrictions, allergies, or health-related information, we use it only as needed to accommodate your charter or support your safety.

2. Payments

All credit and debit card payments, including deposits and contactless payments, are processed securely through Stripe.

Solobon Sailing does not receive or store your full card number or security code. Guests enter or authorize their payment details directly through Stripe's payment services. We do not independently charge cards using our standard payment links.

When we send you a payment link, the charter date, ticket number, your email address, the amounts and what has been paid are kept with our website provider (Cloudflare), so the link works and we can see what has been paid. Stripe uses your email address to send you a receipt.

We may retain basic transaction information for booking confirmations, accounting, and legal requirements.

We also accept bank transfers through MCB and retain the necessary payment records.

Stripe handles payment information under its own Privacy Policy.

3. Website, Cookies and Chat Assistant

Our website includes a simple automated chat assistant, Ask SoloBon, which provides predefined answers to frequently asked questions. It runs in your browser and does not send your messages to us or anyone else.

Please avoid entering sensitive personal or payment information into the chat. Bookings cannot be finalized through the chat assistant; every booking is confirmed by us by email.

Website statistics (only with your permission). If you click "Accept" in our cookie banner, we use Google Analytics, through Google Tag Manager, to see how many people visit our website and which pages they find useful. Google Analytics sets cookies, and Google processes information such as your IP address, device, browser and the pages you view. We do not use it for advertising. Nothing from Google Analytics loads until you accept, and you can change your choice at any time through "Cookie settings" at the bottom of every page.

Our website also remembers in your browser whether you have closed our special-offer pop-up, and your cookie choice. This stays on your device and is not used to track you.

Our website loads its fonts from Google Fonts, so Google receives your IP address when you view a page. The availability calendar on our booking page shows only which dates are taken, never who has booked.

Our website and hosting services (Cloudflare) may process limited technical information necessary for website operation, security, and functionality. Any information handled by our website or service providers is subject to applicable privacy requirements.

4. Photos and Videos

We occasionally take photos and videos during our charters to share the Solobon Sailing experience.

We respect your privacy and will ask before intentionally photographing or filming you and before using identifiable images for promotional purposes.

You are always welcome to decline photography or public sharing.

With appropriate permission, we may share photos and videos on our website, social media, and other promotional materials.

We may also request permission to share or repost photographs that guests have posted publicly, tagged us in, or included in reviews. Publicly posting an image does not automatically grant us unrestricted rights to use it.

For photographs of children, we seek permission from a parent or legal guardian.

If you have concerns about an image we have shared, please contact us.

5. Sharing and Protecting Your Information

We do not sell or rent your personal information.

Information may be shared with trusted service providers when necessary to operate our business: Stripe (card payments), Cloudflare (our website, booking form and payment links), Resend (delivering booking emails), Google (website statistics, only with your permission), and our email provider, bank and accounting services.

Some providers may process information outside Bonaire.

We take reasonable measures to protect guest information and limit access to those who need it for business purposes.

6. How Long We Keep Information

We retain personal information only as long as reasonably necessary for our business operations and legal obligations.

Under applicable Caribbean Netherlands tax rules, relevant business and accounting records, including invoices, payment records, and related correspondence, are generally retained for seven years.

Other information is kept only as long as necessary for its intended purpose or to address legitimate business or legal matters.

7. Your Privacy Rights

Under applicable Bonaire privacy laws, you may contact us to request access to your personal information, correct inaccurate information, or raise concerns about how it is used.

You may also request deletion or object to certain uses of your information, subject to applicable legal obligations.

We will review privacy-related requests and respond in accordance with applicable law.

8. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Solobon Sailing
Operated by Mundus BV
KvK: 14217
Bonaire, Caribbean Netherlands
Email: [email protected]

We may update this policy from time to time to reflect changes in our business practices or applicable laws.